What we collect to clean your home, get paid, and keep our own books. We do not sell personal information.
Exclusive Housekeeping, also Exclusive Housekeeping Cleaning and Maintenance, cleans homes and rentals in Indian River, Petoskey, Cheboygan, Gaylord, and nearby towns. This policy says what we keep, why we keep it, and what we do not do with it. We do not sell personal information. Mailing address: 6504 Van Tassel Trail #E, Indian River, MI 49749. Phone: 231-290-0737. Email: service@exclusivecleaning.us. Website: exclusivecleaning.us. Effective October 13, 2026.
When you request a quote, book a visit, or use the customer portal, we keep your name, phone, email, service address, access notes you give us, visit notes, photos taken for the job, and the invoices we send. We use that to schedule the work, send the reminders you asked for, and get paid. We do not use it to advertise other companies’ products.
Card and bank payments are processed by Stripe. We keep the result: card brand, last four digits, expiration month and year, amount, and date. We do not keep a full card number or a security code. Authorizing one invoice to be paid from your bank is only permission for that payment. It is not permission to read your other transactions.
If we connect our business bank account or business credit card through Stripe Financial Connections, we receive the institution name, account type, last four digits, current and pending balances, the account holder’s name and mailing address, and transactions, meaning the date, amount, and description. We use that information only to keep our own books: to record expenses, categorize them, and prepare reports for our accountant when we choose to send them. We do not use it to decide credit or a loan, to advertise, or to look through a customer’s personal bank history. Connecting our bank for our books is a separate consent from charging anyone.
We can disconnect the bank at any time. After we disconnect, new transactions stop. Entries already written into our books stay there because they are our accounting records.
We use scheduling and bookkeeping software to run the company. That software stores these records in the United States. We do not store them outside the United States.
We do not sell it, and we do not share it for advertising. Stripe processes payments and, if we connect a bank, the bank link. Our email and text providers deliver messages we ask them to send. Our bookkeeping software hosts the records. These providers may use the information only to do that work. If we email our accountant a report, we are sending our own books. We also disclose information if a law or a court requires it.
We keep customer and job records while we are working with you and as long as tax rules require the invoices. Bank-connection details are kept only while the account is connected. Posted bookkeeping lines stay with our accounting records, generally up to seven years after we close the books for that year.
Email service@exclusivecleaning.us to ask what we have, to correct it, to delete it when we are allowed to, or to stop texts. We will answer within 45 days. You may also call 231-290-0737.
Our service is for households and businesses. It is not directed to children under 16, and we do not knowingly collect information from children under 13.
If we change this policy we will post the new version on this page and change the date at the top. If we ever need a new kind of bank data, we will ask again before we collect it.