Terms of service

These terms help everyone — the office, the crew, and you — work from the same expectations. Nothing here is meant as a surprise at the door. By booking a clean, sending an estimate request, or paying an invoice, you agree to them. Please read through; we are happy to explain anything that is unclear.

Please provide a working key, lockbox, or garage code, or plan to be home so you can let us in. If we cannot enter after a reasonable attempt, the visit may be treated as a trip rather than a full clean. For your safety and ours, please keep doors locked and share a working code or plan to meet us.

Please request date changes in your Customer Portal or by calling 231-290-0737. Official cancellation policy: 72 hours or more before the visit — no cancellation fee. 48–72 hours — 50% of the scheduled visit. Under 48 hours or same-day cancel — the full visit may be charged because the team and travel time are already reserved. Weather, illness, or an emergency — please call or email as soon as you can and we will do everything reasonably possible to reschedule at no extra charge. Repeated last-minute cancels may cost a standing weekday.

Same-day service is available when that route already has an opening. A reasonable after-hours or extra-trip fee may apply if we have to build a visit that was not already on the day sheet. Please call — we are happy to tell you what we can staff that day.

Please plan to settle the invoice after the visit unless we agreed to something else in writing. We gladly accept cash or checks from our established clients, and we happily accept credit or debit card, Venmo, Cash App, or payment from the invoice in the Customer Portal. If a payment is missed, that does not cancel work already done — the office will follow up politely to close it out.

We 100% satisfaction guarantee our work. If something was missed, please tell us within 24 hours and we will come back and make it right.

Please report any damage the same day through the office rather than a side conversation with the technician. We carry general liability for house cleaning work. Normal wear, existing chips, and items we were not asked to handle may not qualify as a claim — we will walk through it with you.

Please secure all animals if at all possible.

If we find an active infestation, raw sewage, standing biohazard, or a structure we cannot work in safely, we will pause, call you, and gladly reschedule after it is handled. We reserve the right to decline a job that puts the crew at risk, and we will explain why.

Household trash from the clean may go out if you have a can we can use. We do not haul construction debris, old furniture, or a garage dump run unless it was quoted — please ask ahead if you need that help.

We may take before/after shots for quality and training. We do not post your address or your family. Please say no in the booking notes if you want zero photos. Our system can also take images and short videos to document conditions, which you may review later in the Customer Portal — especially useful for Airbnb / STR clients if a dispute comes up. Please request that option if you would like it.

We are happy to shift light items so we can vacuum. We do not relocate heavy furniture or appliances, or work from an unsafe height. Those extras may be quoted or, if it is not safe, politely declined.

We perform the work within the scope of the original estimate and strive to stay within your budget. Should additional work be required with tougher property conditions, we call and authorize any overages beforehand. Standing plans keep a quoted rate until we notify you of a change.

Please request any additional tasks or chores outside of that visit’s checklist through our office — the crew cannot add extra work at the door.

Either side may stop a recurring plan with notice. We may also step back from future visits after unpaid invoices, unsafe conditions, or mistreatment of the crew. Please talk with the office first — we are glad to work most situations out.