Happy to help with homes and hosts in Indian River, Petoskey, Cheboygan, Gaylord, and the 30 miles around 49749. Full policies are on the terms page if you would like more detail.
Most clients kindly leave a lockbox code, garage code, or hide-a-key. Hosts may put those notes in the Customer Portal so the crew does not need to text at checkout. If we cannot get in, we will call, wait a short window, then leave a lockout note. Please make sure the code still works the morning of the visit.
No, you do not. Plenty of Indian River and Petoskey homes run on codes. You are welcome to stay; please just give the team a little room to work. If you need a home office left alone until a certain hour, please advise when you book.
We gladly do. We only use quality national brands to perform all cleanings. From Pledge to Lysol, Bar Keepers Friend and more — we strive for absolute perfection and never cut corners on chemicals and supplies. Eco-friendly options are available if you ask before the visit. If you would like us to use only what is already under your sink, please tell us — we will still bring vacuums and cloths.
Changes may be requested in your Customer Portal or by calling 231-290-0737. Official cancellation policy: 72 hours or more before the appointment — no cancellation fee. 48 to 72 hours — 50% of the scheduled visit. Less than 48 hours, or a same-day cancel — the full visit may be charged because the team and drive are already reserved. Weather, illness, or an emergency — please call or email as soon as you can and we will do everything reasonably possible to reschedule at no extra charge. Lake weekends and holidays fill first; we will gladly move you to the next opening we can actually staff.
Please plan to settle after the visit, on the invoice. We gladly accept cash or checks from our established clients. We also happily accept credit or debit card, Venmo, Cash App, and pay-from-invoice in the Customer Portal.
Please tell the office the same day. We carry insurance for house cleaning work. Kindly let the office document it rather than settling it with the technician in the hallway — we are happy to handle it properly.
Please request any additional tasks or chores outside of that visit’s checklist through our office — the crew cannot add extra work at the door.
We 100% satisfaction guarantee our work. Please call or message the same day, ideally within 24 hours, and we will gladly come back and make it right.
Our staff are always grateful should any be offered, but it is absolutely not required.
We perform the work within the scope of the original estimate and strive to stay within your budget. Should additional work be required with tougher property conditions, we call and authorize any overages beforehand.
We reserve the right to decline hoarding situations, raw sewage, crime-scene or biohazard work, and commercial carpet cleaning as a standalone trade. Residential carpet shampoo is an add-on or its own appointment. Interior windows in reach are gladly included; high exterior glass and tall-ladder work may be quoted separately or declined if it is not safe.
Yes, we are happy to when that day’s route already has an opening. If it does not, we will gladly let you know the next hour we can staff. Peak July lake weekends fill first.
Hosts and recurring clients may see appointments, send schedule changes, pay invoices, and — for STR properties — handle checkout timing in one login. We are glad to walk you through it if you would like help getting started.
Yes, we gladly do. Full service laundry — on-site if that is the plan, or our eight-machine offsite room at $18 a load pretreated, washed, dried and properly folded using quality national brand chemicals. Should you require hypoallergenic detergents, please notify the office. Most of our STR clients elect to have duplicate sets of linens making same-day turnovers possible and speedy.
Yes. We hold an assumed-name / DBA with Cheboygan County, an IRS EIN on file, and general liability coverage. Please see the licenses page if you would like to review the documents.
We complete background checks and an interview before someone is on a route with lockbox access. Please see the screening page for the process.
Please secure all animals if at all possible.
We will stop and call you. A house cleaning is not pest control. If the team cannot work safely, we will reschedule after it is treated. We reserve the right to decline a job that puts the crew at risk, and we will explain why.
We are happy to shift light items so we can vacuum. We do not haul dressers, pianos, or attic loads. Ladders stay at a height we can control.
We may take before/after shots for quality and training. We do not post your address or your family. Please advise in the booking notes if you want zero photos. Our system is equipped to take images and short videos to document conditions which you may later review from your portal. This is often helpful for Airbnb / STR clients if a dispute comes up. Please request this option should you require it.
Thirty miles of ZIP 49749 — Indian River, Petoskey, Cheboygan, Gaylord, Harbor Springs, and the lake towns between. We will be more than happy to dispatch a team to other nearby areas; however, additional fuel and travel time fees may apply. Teams are paid hourly, and that can slightly affect your quote.